Agent Control Plane

ACP ROI
Calculator

Model the financial impact of autonomous ticket resolution and intelligent routing — with transparent, CFO-ready assumptions.

Live in production on Paraison AI's own support desk — the same system we're offering you.

→Enter your team's numbers below — the model updates instantly.

Net Annual Savings

$124,020

1,000 tickets/mo

Inputs

Pick a scenario to pre-fill inputs, then adjust any field below to match your reality.

Monthly Tickets Total support volume

Manual Cost ($/ticket)

Per SaaS Capital benchmark: $25–$35 fully-loaded; $22 is the conservative midpoint.

Agent Cost ($/hour)

Per ZipRecruiter SaaS support salary data + 30% benefit/overhead burden.

Tier 0 Deflection % MAX 55

Tier 1 Min. Saved (min)

ACP Pricing — Fixed

Tier 0 Price ($/ticket)

Tier 1 Price ($/ticket)

Operator Console ($/month) Access fee

Tier 0 savings = deflected × (manual cost − Tier 0 price)
Tier 1 savings = routed × min saved / 60 × hourly − Tier 1 cost
ROI multiple = net monthly savings / ACP monthly cost

⚠ At volumes above 5,000 tickets/month, real-world manual costs often scale non-linearly due to management overhead, QA load, and coordination costs. Consider whether your Manual Cost ($/ticket) input reflects this fully.

Projected Impact

Tier 0 resolved

400

Tier 1 routed

600

ACP monthly cost

$915

Net monthly savings
$10,335

ROI multiple

11.3×

Cost reduction vs manual

47%

Payback status

Positive ROI

Tier 1 is pure waste elimination: agents spend minutes per ticket on manual triage that adds zero customer value. ACP eliminates that entirely — modeled conservatively as time recovered, not full ticket-cost replacement, for credibility in CFO and operations conversations. Deflection capped at 55% for conservative B2B SaaS modeling. Positive ROI threshold: 1.5× or greater.

Your Personalized ROI Summary

Share this with your CFO or ops lead — it pulls directly from your inputs above

Based on the current assumptions (1,000 tickets/month, 40% Tier 0 deflection, $22.00 manual cost per ticket, and 7 minutes of triage time saved per routed ticket), the Agent Control Plane is estimated to deliver $11,250 in quantified monthly value at a projected ACP cost of $915/month. That produces $10,335 in net monthly savings and $124,020 in net annual savings, representing a 11.3× return on ACP spend.

Drop this into a follow-up email, proposal, or live sales call recap — values update as you change inputs above.

Next Step

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15 minutes. Bring a sample of your real tickets. Walk away with a live routing demo.

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Current Assumption Snapshot

Monthly Tickets

—

Total incoming volume

ACP Deflection

—

Tier 0 autonomous rate

Agent Hourly Rate

—

Blended cost basis

Manual Cost / Ticket

—

Fully-loaded baseline

Triage Min. Saved

—

Per Tier 1 ticket

Console Fee / Mo

—

Operator access

Scenario Range — Conservative to High

Scenario	Deflection	Net Monthly	Net Annual	ROI Multiple

Qualitative Impact

Non-Quantified Gains

Check all that apply to your organization — selected items will be appended to your summary.

Improved CSAT

Reduced Agent Burnout

Stronger SLA Adherence

Fewer Misroutes

Scalable Without Headcount

Richer Support Insights

Every number in this calculator derives from a transparent, two-stream model. The formulas below update live as you adjust the inputs above.

Tier 0 — Autonomous Resolution Savings —

Step 1 — Tickets deflected

Monthly Tickets — × Deflection Rate — = Tier 0 Tickets —

Step 2 — Cost avoided

Tier 0 Tickets — × Manual Cost/Ticket — = Gross Savings —

Step 3 — Subtract ACP cost

Gross Savings— − ACP Cost (Tier 0)—— = Net Tier 0 Savings—

Tier 1 — Triage Waste Elimination Savings —

Step 1 — Tickets routed by ACP

Monthly Tickets — − Tier 0 Tickets — = Tier 1 Tickets —

Step 2 — Labor value recovered

Tier 1 Tickets — × Min Saved — ÷ 60 × Hourly Rate — = Labor Value —

Step 3 — Subtract ACP cost

Labor Value— − ACP Cost (Tier 1)—— = Net Tier 1 Savings—

Total ROI — Bringing It Together —

Step 1 — Total ACP monthly cost

Tier 0 ACP Cost—— + Tier 1 ACP Cost—— + Console Fee— = ACP Cost—

Step 2 — Net monthly savings

Tier 0 Net — + Tier 1 Net — = Net Monthly —

Step 3 — ROI multiple

Net Monthly Savings — ÷ ACP Monthly Cost — = ROI Multiple —

Section 1 — Total Support Cost Baseline

For growth-stage B2B SaaS companies, every support ticket carries a fully-loaded cost that most teams underestimate. This model uses — per ticket as the manually configured cost baseline — reflecting your team's specific economics.

At — tickets/month, the team is carrying approximately —/month in fully-loaded support operating cost before any AI tooling.

ACP does not claim to replace all of that cost. This calculator quantifies only the portions ACP directly influences: Tier 0 ticket deflection and Tier 1 triage-time elimination.

Current State — Monthly Support Cost Baseline

Total tickets handled by support—tickets

Fully-loaded cost per ticket (configured)—per ticket

Total monthly support operating cost—baseline

Annual support operating cost—baseline

Section 2 — What the Agent Control Plane Does

Tier 0 is autonomous resolution: tickets answerable from the knowledge base are resolved without agent involvement. Tier 1 is pure waste elimination — agents spend minutes per ticket on manual triage that adds zero customer value. ACP routes each ticket instantly, with classification and context already written.

With the current assumptions, ACP resolves — tickets autonomously and eliminates triage waste on — routed tickets each month.

Tickets / month

—

Enter the queue

→

Tier 0 — ACP Resolves

—

—% deflected

→

Tier 1 — ACP Routes

—

Routed instantly, zero triage waste

Section 3 — The Return on ACP Investment

ACP is priced on outcomes: — per Tier 0 resolution and — per Tier 1 routing decision.

This model excludes downstream gains such as faster first response, fewer misroutes, improved SLA adherence, and reduced escalation volume. It credits ACP only for immediate, measurable labor recovery.

Tier 0 — Autonomous Resolution

—

Tickets autonomously resolved—

Cost avoided—

ACP cost—

Net Tier 0 savings / mo—

Tier 1 — Triage Waste Eliminated

—

Tickets routed by ACP—

Triage waste recovered—

ACP cost—

Net Tier 1 savings / mo—

ROI Summary

Total quantified value delivered monthly—

Total ACP spend monthly—

Net savings — monthly—

Net savings — annual—

Return on ACP spend—

ACP cost as % of quantified value—

The Investment Decision

—

Sources & Methodology

[1]SaaS Capital, B2B Support Spending Benchmarks 2025 — SaaS companies allocate ~8–10% of ARR to customer support, yielding $25–$35 per ticket fully-loaded. $28 used as midpoint.

[2]HDI, State of Tech Support 2025 — 34% of support teams report rising ticket volumes; average support organization handles ~10,675 tickets/month.

[3]Freshworks, CX Benchmark Report 2025 — AI agents deflect 45%+ of incoming queries; retail/travel above 50%. Industry range: 20–45%. ACP Tier 0 target: 35–50%.

[4]ZipRecruiter, SaaS Customer Support Salary Data, April 2026 — Average SaaS support agent salary $48,196/year nationally; 75th percentile ~$55,000. +30% benefits/overhead burden applied. Hourly rate derived at 2,080 hrs/year.

[5]Twig, AI Ticket Triage Guide 2026 — Manual triage averages 3–5 minutes per ticket for classification and routing decisions. Conservative 3-minute figure used.

[6]InvGate, ITSM Statistics 2026 — Only 38% of companies use AI to route service requests; 25% have fully integrated AI into daily operations.

[7]Competitor pricing, April 2026 — Zendesk AI: $1.50–$2.00/automated resolution. Intercom Fin: $0.99/resolution. Twig: $3–$5/resolved ticket.

[8]Gartner / InvGate ITSM Statistics 2025 — AI triage automation yields 15–30% agent labor cost reduction from time recovered on routing and repetitive deflection tasks.

All figures are conservative estimates using published industry benchmarks. Actual results vary by ticket volume, ticket mix, knowledge base quality, routing accuracy, and achieved deflection rate.

Auditor Notes

① Results based on industry-average manual ticket cost of $22/ticket (Zendesk / Gartner / HDI benchmarks). Your actual cost may differ — adjust the "Manual cost per ticket" input above for your numbers.

② Platform fee ($499/mo) is included in the net savings calculation above. There are no hidden per-seat charges.

③ A verified ticket sample is required for precision modeling. These figures are directional — book a session to run the model against your actual ticket data.

ACP ROICalculator

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ACP ROI
Calculator