Every support team handles tickets that follow predictable patterns — password resets, billing questions, status checks, how-to requests. Today, those tickets consume agent time that could be spent on complex problems that actually require a human. The Agent Control Plane (ACP) changes that. It autonomously resolves the tickets that don't need an agent, and instantly routes the ones that do — with full context already attached.
ACP is not another automation tool — it's a decision layer that sits above your support platforms and orchestrates how every ticket is resolved, routed, and recorded.
How It Works
01
Ticket Arrives
ACP receives the ticket the moment it enters your support queue — no delay, no manual step. Zendesk-native. Additional platform support available via API.
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02
ACP Reads & Decides
The classifier reads the ticket, assigns a confidence score, and determines the best path: resolve or route. Every decision is logged and explainable.
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03
Action — Instantly
High-confidence tickets are resolved or routed in seconds. Ambiguous ones go to a human reviewer with full context attached before any action is taken.
Two Ways ACP Works for You
Tier 0
Autonomous Resolution
ACP automatically answers repeatable tickets using your knowledge base. When confidence is high, the customer gets a correct response instantly — and the ticket is resolved before an agent ever sees it. Designed to answer correctly or not at all — low-confidence tickets are held for human review, not guessed at.
$0.65 per resolved ticket
Tier 1
Intelligent Routing
When a ticket needs a human, ACP classifies it, assigns a priority, and sends it to the right team — with a routing summary already written as an internal note. Agents skip triage entirely and go straight to resolving.
$0.26 per routed ticket
Operator Console — $499/month · Live decision dashboard · Routing analytics · HITL review queue · Usage & billing
What Makes It Trustworthy
Confidence Scoring
Every decision is scored, logged, and explainable — your team can audit any action instantly. No black box.
Human-in-the-Loop Gate
Tickets below the confidence threshold are held in the Operator Console's HITL review queue — where your team approves or corrects the action before anything is executed.
Recursive Learning
Every agent correction feeds back into the classifier. The system gets more accurate on your specific tickets over time.
Full Transparency
ACP writes its routing rationale as an internal note in your support platform. Your team always knows what happened and why.